I am unable to send/receive emails – how do I check my mail server settings?

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I am unable to send/receive emails – how do I check my mail server settings?

Some times when iOS devices or your Mac is updated with new software updates the saved password for your email accounts may be erased.

Default mail server settings for emails hosted with DO Solutions:

  1. Host name for incoming/outgoing mail server, using SSL:
    syd-s34r.hosting-service.net.au, port 993
  2. Host name for incoming/outgoing mail server, using non-SSL:
    yourdomain.xyz (using your own domain name), port 143
  3. Outgoing SMTP port, using SSL: 465
  4. Outgoing SMTP port, using non-SSL: 587

Here are some steps to assist to check your settings. You can also use the form at the bottom of this page to generate your settings.

Step-by-step, iOS (iPhone/iPad)

  1. Open ‘Settings‘ on your device
  2. Open ‘Mail, Contacts, Calendars
  3. Choose your account in the list or ‘Accounts
  4. Under IMAP, tap ‘Account
  5. Under ‘Incoming Mail Server‘ check that ‘Host Name‘ is shown as the default mail server settings above, if not tap to update this
  6. Enter your ‘Password‘ – note that it may look like the password already exists, but again during some updates the password is erased on your device
  7. Scroll down to ‘Outgoing Mail Server
  8. Tap ‘SMTP
  9. Choose the account in the list over ‘Primary Server
  10. Check that the dial is turned ON
  11. Under ‘Outgoing Mail Server‘ check that ‘Host Name‘ is shown as the default server mail settings above, if not tap to update this
  12. Enter your ‘Password‘ – note that it may look like the password already exists, but again during some updates the password is erased on your device
  13. Tap ‘Done‘ to save the settings, then ‘Account‘ to go back and then ‘Done‘ again to come back to the list of accounts.
  14. Try sending yourself an email to check the settings!

If you receive an error message and/or you are not sure if you have entered the correct password, try accessing your email account through webmail:
http://dosolutions.com.au/access (click on ‘Webmail’) – login with your full email address and the password. If the password is correct your webmail will open.

Step-by-step, Mac (v10.10 Yosemite)

  1. Open ‘System Preferences‘ on your Mac
  2. Choose ‘Internet Accounts
  3. Choose your account in the list or ‘Accounts
  4. Enter your ‘Password
  5. Click ‘Advanced…‘ and check that ‘IMAP Hostname‘ is shown as:
    5.1 IMAP Hostname = (see default mail server settings above)
    5.2 IMAP Path Prefix = INBOX
    5.3 Port = (use ports above for default mail server settings)
  6. Click ‘OK‘ to save
  7. Try sending yourself an email to check the settings!

If you receive an error message and/or you are not sure if you have entered the correct password, try accessing your email account through webmail:
http://dosolutions.com.au/access (click on ‘Webmail’) – login with your full email address and the password. If the password is correct your webmail will open.

Form to generate your settings

Enter your domain, email and password below and the form below will display all configurations for your account (click here if the form is not showing).

By | 2016-11-23T22:54:34+00:00 April 23rd, 2016|Comments Off on I am unable to send/receive emails – how do I check my mail server settings?

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