Never, Never, Never Give up.
Whether you think you can, or you think you can’t, you’re right.
We are what we repeatedly do. Excellence, then, is not an act, but a habit.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Leadership is a potent combination of strategy and character. But if you must be without one, be without the strategy.